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TRELA OFFICE
Reset a guard's PIN
When a guard forgets their PIN, issue a new first PIN from Command; the app then asks them to choose their own again.
Who can do this: Administrators and operations
Reset it
- Open Workforce and choose View on the guard’s row.
- In Workforce app, choose Reset PIN.
- Give the guard the new PIN. Print sign-in sheet, or tell them. It is shown once.
- When they sign in with it, the app asks them to choose their own PIN.
The guard’s previous PIN stops working as soon as you reset it.
What the guard sees
Forgot PIN? on the app’s sign-in screen tells the guard to ask their office or supervisor; there is no reset by text message. Anything they recorded while offline stays on the phone until they sign back in.
A lost phone, or somebody who has left
Choose Disable access instead. For somebody who has left, record it with Leaving on their row in Workforce, which also ends their access.
Related
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