Terms of Service

Ownership

Trela is a product owned and operated by Resworb Solutions. References to “Trela”, “we”, “us” or “our” in these terms mean Resworb Solutions, the legal owner and provider of the Trela platform, its mobile applications and related services.

Agreement to terms

These Terms of Service are a general, non-binding summary of the terms on which Trela makes its workforce operations platform available. They are provided for informational purposes; the specific commercial terms that apply to a customer are set out in a separately signed order form or master agreement.

By accessing or using the platform, you agree to use it in accordance with these general terms and any applicable agreement in place with your organisation.

The service

Trela provides software for scheduling, attendance, payroll, compliance and client communication for deployed workforces. We may add, change or remove features over time to improve the product, and we aim to give reasonable notice of material changes.

Accounts & access

You are responsible for maintaining the confidentiality of account credentials and for activity that occurs under your account. Administrators are responsible for managing user access and for ensuring that users are authorised to use the platform on the organisation’s behalf.

Acceptable use

You agree not to misuse the platform, including by attempting to disrupt it, access it without authorisation, reverse engineer it, or use it to store or transmit unlawful content. We may suspend access where use threatens the security, integrity or availability of the service.

Fees & billing

Fees, billing cycles and applicable taxes are described in your order form or plan. Unless otherwise agreed, fees are charged for each calendar month on the number of staff on your roll in that month, and a staff member on the roll on any day of a month counts for that month. Each month is invoiced in arrears on the first day of the following month, and your first month is charged from the date your subscription starts. Invoices are payable by bank transfer within 15 days of issue.

Where an annual commitment is agreed, fees for the committed staff count are prepaid for the term, and staff on the roll above that count are invoiced monthly in arrears. Plan changes take effect from the first day of the following month. If an invoice remains unpaid ten days after its due date, access to the platform may be suspended until it is paid. Fees are non-refundable except where required by law.

Data & intellectual property

You retain ownership of the data you submit to the platform, and grant Trela the rights needed to operate the service on your behalf. Trela retains all rights in the platform, its software and its underlying intellectual property.

Warranties & liability

The platform is provided on an “as is” basis to the maximum extent permitted by law, without warranties of any kind. To the extent permitted by law, Trela’s liability is limited, and we are not liable for indirect or consequential losses. Specific commitments, where offered, are set out in your agreement.

Termination

Either party may terminate use of the platform in accordance with the applicable agreement. On termination, access to the service ends and data may be exported or deleted in line with our data retention practices.

Governing law

These general terms are intended to be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. The definitive governing-law and dispute-resolution terms are those set out in your signed agreement with Trela.